Customer Care



Care Instructions

Sodateru Towels are machine washable and dryer safe.  Wash separately before first use for best results.

Here are a few easy tips to help your towel stay soft and fluffy for a long time.

・Use plenty of water and allow enough space for towels to freely move inside the washing machine when laundering.

・Use a laundry bag to protect your towels when using a front load washing machine.

・Do not wash with items that can damage the threads, such as zippers, hooks, Velcro etc..  

・Do not use bleach.

・No fabric softener needed.

・Use scissors to gently remove any broken threads.  The remaining threads will not be affected.

・If you are not using a drier, shake out your towels well before drying.  This will help create more air pockets within the fabric and make the towels fluffier when dried.  Place towels in a well ventilated and shaded space for best results.

Return Policy

We guarantee 100% satisfaction.  You may return any products within 30 days of purchase for a full refund, excluding shipping costs.  The items MUST be in their original sale-able condition, with all packaging intact (unless accompanied by a damage report documented by the shipper) and with proof of purchase.

Shipping Policy

Please be aware, due to COVID-19, delivery times may be longer than usual.

We offer shipping only inside the USA.  Orders typically arrive within 5-7 business days.  Items shipped to Alaska and Hawaii will have longer delivery times.  The cost of shipping is based upon total order amount.  Use the table below as a quick reference for calculating the estimated shipping fee for an order.  

 Order amount / Shipping fee

       Up to $ 25.00 / $7.95

     $25.01-$50.00 / $8.95

     $50.01-$100.00 / $10.95

        $100.01-$150.00 / $12.95

        $150.01-$200.00 / $14.95

        $200.01-$250.00 / $16.95

        $250.01-$300.00 / $18.95

     $300.01 and above / Free

You can place an order from outside the USA as long as the recipient's delivery address is inside the USA.

If you wish to send Sodateru towels as a gift to someone inside the USA, please contact us and we can put a message card inside the box with your name.

Privacy Policy

Your privacy is very important to us and we take it seriously.  We do not share/sell any client information with third parties.  Ever.  We only use your information to process, ship and communicate with you about your specific order - nothing else.

If you have any questions, please don't hesitate to contact us.

























        合計金額/ 送料

      $25.00 以下/ $7.95

      $25.01-$50.00 / $8.95

      $50.01-$100.00 / $10.95

        $100.01-$150.00 / $12.95

        $150.01-$200.00 / $14.95

        $200.01-$250.00 / $16.95

        $250.01-$300.00 / $18.95

      $300.01 以上 / 無料











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