Customer Care

Care Instructions

Sodateru Towels are machine washable and dryer safe. Wash separately before first use for best results.

Here are a few easy tips to help your towel stay soft and fluffy for a long time.

Use plenty of water when washing.

When washing your towels use plenty of water and allow enough space for towels to freely move inside the washing machine.

Place towels in a laundry net.

Be careful what you wash with your towels. Rough contact with other laundry items, such as zippers, hooks, Velcro, etc., could potentially cause cobwebbing or broken threads. It’s best to wash your towels separately. Use a laundry net to protect your towels, especially when using a front-load washing machine.

Use a dryer or place towels in a well ventilated space.

Using a dryer on the low tumble setting is the best choice. If you are not using a drier and prefer to hang dry your towels, shake them out well before drying. This will help create more air pockets within the threads and make the towels fluffier when dried. Place towels in a well ventilated and shaded space for best results.

Do not use bleach.

Bleach may damage or discolor the towels.

No fabric softener needed.

You don’t need to use softener. Softener may coat the threads and decrease water absorbency. Our towels will remain fluffy without softener.

Use scissors to remove any broken threads.

If you notice cobwebbing or a broken thread, just gently cut it away with scissors. The remaining threads will not be affected.

Return Policy

We guarantee 100% satisfaction. You may return any products within 30 days of purchase for a full refund, excluding shipping costs. The items MUST be in their original sale-able condition, with all packaging intact (unless accompanied by a damage report documented by the shipper) and with proof of purchase.

Shipping Policy

We offer shipping only inside the USA. Orders typically arrive within 5-7 business days. Items shipped to Alaska and Hawaii will have longer delivery times. The cost of shipping is based upon total order amount. Use the table below as a quick reference for calculating the estimated shipping fee for an order.

　Order amount / Shipping fee

Up to $ 25.00 / $7.95

　$25.01-$50.00 / $8.95

　$50.01-$100.00 / $10.95

$100.01-$150.00 / $13.95

$150.01-$200.00 / $16.95

$200.01-$250.00 / $20.95

$250.01-$300.00 / $24.95

$300.01-$400.00 / $30.95

$400.01-$500.00 / $36.95

　$500.01 and above / Free

You can place an order from outside the USA as long as the recipient's delivery address is inside the USA.

If you wish to send Sodateru towels as a gift to someone inside the USA, please contact us and we can put a message card inside the box with your name.

Your privacy is very important to us and we take it seriously. We do not share/sell any client information with third parties. Ever. We only use your information to process, ship and communicate with you about your specific order - nothing else.

If you have any questions, please don't hesitate to contact us.