Frequently Asked Questions
At Sodateru Towel USA, our customer's complete satisfaction is always our top priority. Check out the most frequently asked questions we've received below. Please feel free to get in touch with us if you need additional information.
Care Instructions
Q: Should I wash my Sodateru towel before the first use?
A: Yes. We recommend washing your towels before using them.
Q: Can I wash my Sodateru towel with other clothes?
A: Yes. However, we strongly recommend washing your towels only with other soft items. Do not wash your towels with items that can pull or break threads (zippers, hooks, Velcro, etc.).
Q. Should I use a laundry net inside the washing machine?
A. We recommend using a laundry bag if you use a front load washing machine.
Q: Are Sodateru towels dryer safe?
A: Yes. Our towels are dryer safe.
Q: Can I dry my Sodateru Towel in a shaded space when I don’t have a dryer?
A: Yes. Shake out your towel well before drying. This will help create even more air pocket within the threads and make the towel fluffier when dried. Place in a well ventilated and shaded space for best result.
Q: Can I use bleach?
A: No. Do not use bleach. Bleach may damage or discolor the towels.
Q: Can I use fabric softener?
A: We do not recommend using fabric softener. Softener may coat the threads and decrease water absorbency. Our towels will remain fluffy without softener.
Q: I see some broken threads. What should I do?
A: Use a pair of scissors to gently cut any broken threads. The remaining threads will not be affected.
Return Policy
Q: What is your return policy?
A: We guarantee 100% satisfaction. You may return any products within 30 days of purchase for a full refund, excluding shipping costs. The items MUST be in their original sale-able condition, with all packaging intact (unless accompanied by a damage report documented by the shipper) and with proof of purchase.
Q: I’d like to return the item I ordered. What should I do?
A: Please contact us and tell us which item you want to return. We will email you instructions.
Q: Can I exchange the item I ordered?
A: Yes. Please refer our return policy and contact us.
Comparison of Bath Towels
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Size: MARQUE(27x55 in) > feel, yellow ribbon(23x47 in)
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Softness: feel > MARQUE > yellow ribbon
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Weight: MARQUE > yellow ribbon > feel
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Thickness: MARQUE, yellow ribbon > feel
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Ease of Drying: feel > MARQUE, yellow ribbon
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Water Absorption: ALL EXCELLENT!
Shipping Policy
Q: How much is the shipping fee?
A: The cost of shipping is based upon the total order amount. Use the table below as a quick reference for calculating the estimated shipping fee for an order.
Order amount / Shipping fee
Up to $ 25.00 / $7.95
$25.01-$50.00 / $8.95
$50.01-$100.00 / $10.95
$100.01-$150.00 / $13.95
$150.01-$200.00 / $16.95
$200.01-$250.00 / $20.95
$250.01-$300.00 / $24.95
$300.01-$400.00 / $30.95
$400.01-$500.00 / $36.95
$500.01 and above / Free
Q: What is the delivery time?
A: Orders typically arrive within 5-7 business days. Items shipped to Alaska and Hawaii will have longer delivery times.
Q: Do you ship outside the USA?
A: No. We offer shipping only inside the USA.
Q: Can I place an order from Japan?
A: Yes. You can place an order from Japan and/or other countries as long as the delivery address is inside the USA.
Q: If I want to send a gift to someone, how can the recipient know the package is from me?
A: If you wish to send Sodateru towels as a gift to someone inside the USA, please contact us and we can put a message card inside the box with your name.
Payment Methods
Q: What payment methods are available?
A: Major credit cards, including Visa, MasterCard, Discover and American Express and Apple Pay are acceptable.
If you have any more questions, please don't hesitate to contact us.